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TRBOnet Upgrade Procedure

Required Procedure

  1. Verify license compatibility with the target TRBOnet version.
  2. Check access to the SQL database.
  3. Back up the database and configuration.
  4. Uninstall the old version and install the new one.
  5. Upgrade the database.
  6. Verify system operation.
Important: If upgrading across multiple major releases (e.g., from 3.x to 5.x), contact TRBOnet Support in advance to coordinate a database upgrade plan.

Detailed Description

1. Verify License

Before upgrading send your active license to your sales representative (info@trbonet.com) or TRBOnet support team (support@trbonet.com).
Sales representative or TRBOnet Support will verify license compatibility with the new version.

Use this article to find your computer HWID: https://trbonet.com/kb/how-to-get-the-hardware-id/

2. Verify Access to the SQL Database

Before starting the upgrade, ensure you have valid SQL user credentials configured in the TRBOnet Server Configurator for database access. If the credentials are lost or invalid, restore them before starting the upgrade.

If migrating to another SQL Server or instance, make sure the account has db_owner and public roles, or use the sa account.

Check connectivity using the Test Connection button in the TRBOnet Server Configurator.

3. Perform Backup

3.1. SQL Database Backup

The SQL database stores all key system data (radio IDs, groups, rules, locations, etc.). Create a database backup according to Appendix D of the TRBOnet Enterprise User Manual.

3.2. System Configuration Backup

The main and recommended method is through the Dispatcher Console:

  1. Log in as an administrator.
  2. Open Help → Save System Logs.

This method saves all configuration files and logs, including the server, dispatcher console, and software agent — even if the console is remote.

Other backup methods (such as exporting configuration in TRBOnet Server or manually copying .config files) exist but should only be used if necessary.

4. Install the New Version

  1. Uninstall the current TRBOnet version.
    Before uninstalling, stop the TRBOnet Service manually via Service → Stop service in the Server Configurator.
  2. Install the new version of TRBOnet (see Installing TRBOnet Enterprise/Plus in the User Manual).

Upgrade order: Upgrade the Main Server first, then the Redundant Server. The Redundant Server will not start until it connects to the Main Server at least once. It can only connect if both servers run the same version. If you upgrade the Redundant Server first and try to run it while the Main Server is still on the old version, the Redundant Server will not start.

After upgrading the server, remote consoles should automatically update upon connection (up to 4 at a time).
Automatic update may not occur or may take long time if Dispatch console computers located out of TRBOnet Server LAN. To speed up or optimize the process, you can:
  • Pre-distribute installation packages to dispatcher PCs;
  • Use the Silent mode deployment article to perform remote installation via the MSI package.
  • Copy files from C:\Program Files\Neocom Software\TRBOnet Enterprise\Console\ (for Enterprise) or C:\Program Files\Neocom Software\TRBOnet Plus\Console\ (for Plus) from the computer where the console is already updated (Local console installed on server) to the Console.Versions directory on remote computer.
    Paths:
    • Enterprise: C:\Program Files\Neocom Software\TRBOnet Enterprise\Console.Versions\<version>\
    • Plus: C:\Program Files\Neocom Software\TRBOnet Plus\Console.Versions\<version>\
    Example for Enterprise version 6.4.0.8741:
    C:\Program Files\Neocom Software\TRBOnet Enterprise\Console.Versions\6.4.0.8741\

5. Upgrade the Database

In the TRBOnet Server Configurator, select Database → Upgrade Database.
Ensure that the SQL account being used has the db_owner and public roles assigned.

After a successful upgrade, install the Radio Server Service (see the installation section in the manual).

6. Verify System Operation

Connect the local Dispatcher Console to the TRBOnet Server. Navigate to Administration → Server and verify that all systems are available. Check the accuracy of displayed data and radio server connections.

After upgrading the server, remote consoles will automatically update upon connection (up to 4 at a time). To speed up or optimize the process, you can:
  • Pre-distribute installation packages to dispatcher PCs;
  • Or use the Silent mode deployment article to perform remote installation via the MSI package.

Support

If you have any questions or need assistance with the upgrade or migration process, please contact us at support@trbonet.com.

TRBOnet Upgrade Procedure

Required Procedure

  1. Verify license compatibility with the target TRBOnet version.
  2. Check access to the SQL database.
  3. Back up the database and configuration.
  4. Uninstall the old version and install the new one.
  5. Upgrade the database.
  6. Verify system operation.
Important: If upgrading across multiple major releases (e.g., from 3.x to 5.x), contact TRBOnet Support in advance to coordinate a database upgrade plan.

Detailed Description

1. Verify License

Before upgrading send your active license to your sales representative (info@trbonet.com) or TRBOnet support team (support@trbonet.com).
Sales representative or TRBOnet Support will verify license compatibility with the new version.

Use this article to find your computer HWID: https://trbonet.com/kb/how-to-get-the-hardware-id/

2. Verify Access to the SQL Database

Before starting the upgrade, ensure you have valid SQL user credentials configured in the TRBOnet Server Configurator for database access. If the credentials are lost or invalid, restore them before starting the upgrade.

If migrating to another SQL Server or instance, make sure the account has db_owner and public roles, or use the sa account.

Check connectivity using the Test Connection button in the TRBOnet Server Configurator.

3. Perform Backup

3.1. SQL Database Backup

The SQL database stores all key system data (radio IDs, groups, rules, locations, etc.). Create a database backup according to Appendix D of the TRBOnet Enterprise User Manual.

3.2. System Configuration Backup

The main and recommended method is through the Dispatcher Console:

  1. Log in as an administrator.
  2. Open Help → Save System Logs.

This method saves all configuration files and logs, including the server, dispatcher console, and software agent — even if the console is remote.

Other backup methods (such as exporting configuration in TRBOnet Server or manually copying .config files) exist but should only be used if necessary.

4. Install the New Version

  1. Uninstall the current TRBOnet version.
    Before uninstalling, stop the TRBOnet Service manually via Service → Stop service in the Server Configurator.
  2. Install the new version of TRBOnet (see Installing TRBOnet Enterprise/Plus in the User Manual).

Upgrade order: Upgrade the Main Server first, then the Redundant Server. The Redundant Server will not start until it connects to the Main Server at least once. It can only connect if both servers run the same version. If you upgrade the Redundant Server first and try to run it while the Main Server is still on the old version, the Redundant Server will not start.

After upgrading the server, remote consoles should automatically update upon connection (up to 4 at a time).
Automatic update may not occur or may take long time if Dispatch console computers located out of TRBOnet Server LAN. To speed up or optimize the process, you can:
  • Pre-distribute installation packages to dispatcher PCs;
  • Use the Silent mode deployment article to perform remote installation via the MSI package.
  • Copy files from C:\Program Files\Neocom Software\TRBOnet Enterprise\Console\ (for Enterprise) or C:\Program Files\Neocom Software\TRBOnet Plus\Console\ (for Plus) from the computer where the console is already updated (Local console installed on server) to the Console.Versions directory on remote computer.
    Paths:
    • Enterprise: C:\Program Files\Neocom Software\TRBOnet Enterprise\Console.Versions\<version>\
    • Plus: C:\Program Files\Neocom Software\TRBOnet Plus\Console.Versions\<version>\
    Example for Enterprise version 6.4.0.8741:
    C:\Program Files\Neocom Software\TRBOnet Enterprise\Console.Versions\6.4.0.8741\

5. Upgrade the Database

In the TRBOnet Server Configurator, select Database → Upgrade Database.
Ensure that the SQL account being used has the db_owner and public roles assigned.

After a successful upgrade, install the Radio Server Service (see the installation section in the manual).

6. Verify System Operation

Connect the local Dispatcher Console to the TRBOnet Server. Navigate to Administration → Server and verify that all systems are available. Check the accuracy of displayed data and radio server connections.

After upgrading the server, remote consoles will automatically update upon connection (up to 4 at a time). To speed up or optimize the process, you can:
  • Pre-distribute installation packages to dispatcher PCs;
  • Or use the Silent mode deployment article to perform remote installation via the MSI package.

Support

If you have any questions or need assistance with the upgrade or migration process, please contact us at support@trbonet.com.

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