If you are experiencing voice quality issues and need TRBOnet Support to analyze network traffic, voice encryption must be temporarily disabled on the transmitting side:
For portable radios, disable encryption on the radio channel.
For dispatchers, click the lock icon on the PTT box.
For PTT-over-Cellular users, disable encryption in the server settings before capturing traffic.
For portable radios, disable encryption on the radio channel.
For dispatchers, click the lock icon on the PTT box.
For PTT-over-Cellular users, disable encryption in the server settings before capturing traffic.
Installation
1. Download Wireshark: wireshark.org/download.
2. During installation, enable the Npcap component — it is required for packet capture.
Case 1: Issue is constantly reproducible
Example: poor voice quality between TRBOnet and Radio System| Step | Action |
|---|---|
| 1 | Launch Wireshark. |
| 2 | Select all network interfaces: (or ). |
| 3 | Click Start. |
| 4 | Reproduce the problem (make a test call). |
| 5 | Stop recording: red square or . |
| 6 | Save the file ( or ). |
| 7 | Archive the log (ZIP). |
Send us:
- Collected logs in archive
- IP addresses of sender and receiver
- TRBOnet logs
- Audio recording of the problematic call so we can correlate it with network traffic
Case 2: Issue is sporadic
Example: Intermittent Poor Voice Quality Between TRBOnet and Radio System (during peak hours)| Step | Action |
|---|---|
| 1 | Launch Wireshark. |
| 2 | Select the interface connected to the radio system: (or ). |
| 3 | In the Capture filter field, specify a filter. |
| 4 |
In the Output section:
|
| 5 | Click Start. |
| 6 | Wait for the problem to manifest. |
| 7 | Stop recording: red square or . |
| 8 | Archive the log (ZIP). |
Traffic only from IP 192.168.1.1:
Traffic from subnet 192.168.1.0/24:
Other filters: wiki.wireshark.org/CaptureFilters
Send us:
- IP addresses of sender and receiver
- TRBOnet logs
- Audio recording of the problematic call so we can correlate it with network traffic
Case 3: System availability issues
| Step | Action |
|---|---|
| 1 | Launch Wireshark. |
| 2 | Select all network interfaces: (or ). |
| 3 | Click Start. |
| 4 |
Launch the console with administrator privileges. In the bottom-left corner, among the system icons, select the desired system and click This is preferable, as it does not restart the server and does not disrupt connections with dispatchers. |
| 5 | Reproduce the problem. |
| 6 | Stop recording: red square or . |
Send us:
- IP addresses of sender and receiver
- TRBOnet logs