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Desktop Experience Requirements

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You may see an error message during TRBOnet installation or when starting the application on Windows Server or Desktop Windows.

Windows Server installation error
Desktop Windows startup error

Cause

TRBOnet uses Windows multimedia libraries that require the Desktop Experience feature on Windows Server and up-to-date media components on Desktop Windows.

If these components are missing, the application cannot initialize audio and media modules.

TRBOnet Watch requires the same prerequisites.

Windows Server Solution

Install Desktop Experience before installing TRBOnet:

1. Open Server ManagerAdd Roles and Features
2. Go to: FeaturesUser Interfaces and InfrastructureDesktop Experience
3. Enable Desktop Experience
4. Complete installation and reboot if required
5. Install TRBOnet
Server Manager Add Roles
Desktop Experience selection

Windows Desktop Solution

1. Uninstall TRBOnet (if already installed)
2. Install all available Windows Updates
3. Uninstall all Microsoft Visual C++ Redistributables
4. Run the TRBOnet Prerequisites Wizard, then reinstall TRBOnet
5. When prompted, allow installation of Visual C++ components
6. If TRBOnet installs but does not start, run Windows Update again and install remaining updates
Windows "N" Editions: Install the Media Feature Pack from Microsoft before installing TRBOnet


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