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Call Prioritization

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Priority Management in TRBOnet

For general information about the feature, refer to the TRBOnet Enterprise User Manual “6.4.2 Priority”.

Design of Priority Management

Individual profiles override default settings and can be customized for each participant type, including Radios, Mobile Clients, TRBO.SOS, and Dispatchers.

  • Alarm management → Action → Alarm escalation notifications are always interruptible.
  • Tasks → Sign-in/Sign-out → Text to Speech reminders are non-interruptible.
  • System topology design with a single TRBOnet Agent and multiple servers: Priorities are managed based on the configuration settings of each server.
  • In call preemption, when a dispatcher activates it during a conversation with a participant of the same priority, the dispatcher's priority raises.
Call Priority does not affect interrupt settings in a radio system. To interrupt Radio calls, both TRBOnet and Radio system must be configured to allow interruption and impolite access.
Applies only to half-duplex calls, not applicable to SIP and Full-duplex calls.

Task or Quick Command Voice Message Priorities

  • Emergency and High: Non-interruptible.
  • Low: Interruptible by any higher priority.
  • Normal: Follows default interruption rules.

Call Prioritization

Priority Management in TRBOnet

For general information about the feature, refer to the TRBOnet Enterprise User Manual “6.4.2 Priority”.

Design of Priority Management

Individual profiles override default settings and can be customized for each participant type, including Radios, Mobile Clients, TRBO.SOS, and Dispatchers.

  • Alarm management → Action → Alarm escalation notifications are always interruptible.
  • Tasks → Sign-in/Sign-out → Text to Speech reminders are non-interruptible.
  • System topology design with a single TRBOnet Agent and multiple servers: Priorities are managed based on the configuration settings of each server.
  • In call preemption, when a dispatcher activates it during a conversation with a participant of the same priority, the dispatcher's priority raises.
Call Priority does not affect interrupt settings in a radio system. To interrupt Radio calls, both TRBOnet and Radio system must be configured to allow interruption and impolite access.
Applies only to half-duplex calls, not applicable to SIP and Full-duplex calls.

Task or Quick Command Voice Message Priorities

  • Emergency and High: Non-interruptible.
  • Low: Interruptible by any higher priority.
  • Normal: Follows default interruption rules.

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